To achieve our top rating of 5 Smileys, each hotel must meet all the criteria of the 3-Smiley and 4-Smiley hotels, plus the following:
Location and standard
4-star hotels with hotel foyer and daytime bar
Indoor swimming pool or health pool with solarium and sauna department
Indoor children’s splash pool
Leisure and play areas are safely enclosed for children
Hotel grounds fenced in; no automatic doors
Annual guaranteed safety checks
Furnishings and fittings in family rooms, suites and apartments
Toys and games for the room or apartment available from reception on request (appropriate to age of children!)
Coat hooks and towel holders at child height, baby care package (cream, baby wipes, powder etc.) when babies are in the room
Computerised baby monitors (warning "beeps" or cordless telephone) in every room and apartment
Dining rooms
Non-smoking area in the whole restaurant or dining room
All-inclusive for adults and children, accommodation in parents' room or apartment. Children's lunches, afternoon tea, basket of fruit, evening meal with children’s menu and ice cream at supper or in the afternoon. Non-alcoholic drinks available around the clock at the Lemonade fountain for parents and children (included in price). Children's table at lunchtime and in the evenings; childminder provided
Play area
Kindergarten, groups separated according to ages, with kindergarten fittings and equipment for children from 2 years old; craft area, drawing, painting, puppet theatre, Lego and Duplo bricks
Separate children’s toilet with hand-washing facilities
Separate baby area with nappy-changing facilities, kitchen for preparation of baby food, wash basin, disinfector
Outdoor playground with bouncy castle, children’s attractions, sandpit, swing, slide, roundabout, toy cars, tricycles, and other toys
Children’s attractions
Indoor soft play equipment or appropriate indoor play facilities in addition to the childminding area
Cinema and theatre for performances
Services
Separate baby and child care on at least 6 days a week, all day by several trained staff and entertainers (minimum 60 hours/week)
At least 1 childminder for every 20 adult beds or 10 children present
Kinderhotel adventure programmes (children's fashion show, circus, magic show, theatre, Red Indian party, knights’ day, pirates' party etc.) on at least three days a week
Baby care : Minimum 1 baby care facility. Six days a week, minimum 40 hours, care provided in a group of babies. Surcharge for individual care
Baby care also available during lunch and evening meal.
The hotel is used solely by families with children and babies
5 Smileys
